Shipping Information

Due to tariffs, direct check-out is currently suspended for customers in the US, UK, & EU.
If you'd like to order, please Contact Me to discuss your options.
Canada's postal workers are currently on rotating strikes.
Please expect delays to your order.
Discount shipping options now available to major urban centers!
Depending on your location, krispykart now offers shipping via discount couriers such as Chit Chats, ICS, & PostNL (to name a few). To see which couriers serve your specific locations, keep scrolling to your relevant section.

IMPORTANT THINGS TO NOTE:
  • Discount couriers do NOT deliver to PO boxes, rural addresses, or Amazon FBA warehouses.
  • These options may often have poor customer service, and sometimes rely on gig drivers to deliver your parcel. If you live in an apartment with poor mail handling or in an area with high rates of mail theft, it's advised NOT to use a discount shipping option.
  • If you choose to proceed with using a discount courier, this means you accept the associated risks. Should you require assistance for a lost or stolen package, I will do my best, but attainable coverage may be limited.
  • If your location is not serviced by the courier you chose, you will be contacted to discuss your options.
  • If your postal code is in a well-served area, you may end up overpaying shipping. If you paid in excess of $5 for shipping, the overpaid amount will be refunded to you

If you are choosing Canada Post, please visit Canada Post Service Alerts to ensure service is available to your country, and carefully follow the information below.
*Due to customs regulations, not everything can be Lettermail!
Be sure to carefully read the info below to pick the correct option.
​If you picked an insufficient shipping class, you will be contacted to fulfill the missing amount. If a response isn't received within a month, your order will get cancelled & refunded.
Depending on your country's requirements, your order may incur customs/VAT at the discretion of your national customs agency. It is solely the customer's responsibility to pay this fee.
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Canada

Free tracked shipping for Canadian orders over CA$85!

Discount Couriers

Depending on availability of your location, small parcels may be serviced by Chit Chats Select, Fleet Optics Express, or ICS Express. 
  • Full tracking included
  • 2-4 business days
Large, heavy parcels can opt for ICS Ground.
  • Full tracking included
  • 13-17 business days
Any and all types of merchandise can be shipped via discount couriers.

Letterpost

  • No tracking
  • 2-4 business days
  • Acceptable Items:
    • Stickers/sticker sheets
    • Postcards
    • ​Envelopes
    • Art prints smaller than 6-inches x 9-inches
    • Washi samplers (light)

Oversize Letterpost

  • No tracking
  • 2-4 business days
  • Acceptable Items:
    • Everything accepted by Letterpost
    • ​Memopads/Stickynote pads
    • Acrylic charms (NON-LIQUID)
    • Acrylic clips
    • ​Candy charms
    • All pin types
    • All standee types
    • Small accessories (e.g. scrunchies, hair clips)
    • Pouches (any material)
    • ​Plasters
    • Mini PVC swimrings
    • Washi tape less than 2cm wide
    • Unwound washi tape wider than 2cm
    • Washi samplers (heavy)
    • Art prints up to 12-inches on the longest side
    • Clear files
    • Stickerbooks, softcover notebooks
      • ​Please note that PU sketchbooks do NOT fit in Oversize Lettermail and must be sent via Parcel.
    • Books & Zines
    • Lanyards
    • Socks (up to 6 pairs)
    • Singular T-shirts, tote bags, or toques (beanies)*

*An oversize envelope can only fit a single one for any of these items.
e.g. An order containing a shirt can't also contain a tote bag because it will be too thick for Oversize Lettermail. Orders containing multiples or mixes of these items must choose Parcel.

Parcel

  • Includes tracking
  • 2-13 business days
  • Acceptable Items:
    • ​Everything accepted by Oversize Letterpost
    • Any and everything else sold on krispykart
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USA

Letterpost

  • No tracking
  • 4-6 business days
  • Acceptable Items:
    • Stickers/sticker sheets
    • Postcards
    • ​Envelopes
    • Memopads/Stickynote pads
    • Washi samplers*
    • Washi tape less than 2cm wide*
    • Art prints up to 12-inches on the longest side*
    • Unwound washi tape wider than 2cm*
    • Paperback books & zines*​

*Letterpost orders over 50g, 5mm thick, or 6-inches x 9-inches are automatically switched to Oversize Letterpost.
​This is the same service, but for larger paper items. Starred items are ones most likely to exceed regular Letterpost size and weight restrictions.

Small Packet

  • No tracking
  • 5-8 business days
  • Acceptable Items:
    • Everything accepted by Letterpost
    • ​Any and everything else sold on krispykart, up to 2kg total package weight

Tracked Packet

  • Includes tracking
  • 4-7 business days
  • Acceptable Items:
    • Everything accepted by Small Packet, up to 2kg total package weight​

Expedited Parcel

  • Includes tracking
  • 4-7 business days
  • Acceptable Items:
    • Everything accepted by Tracked Packet
    • For large orders up to 30kg total package weight
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International (Non-US)

Letterpost

  • No tracking
  • 4-7 business days
  • Acceptable Items:
    • Stickers/sticker sheets
    • Postcards
    • ​Envelopes
    • Washi samplers*
    • Washi tape less than 2cm wide*
    • Art prints up to 12-inches on the longest side*
    • Unwound washi tape wider than 2cm*
    • Paperback books & zines*​

*Letterpost orders over 50g, 5mm thick, or 6-inches x 9-inches are automatically switched to Oversize Letterpost.
This is the same service, but for larger paper items. Starred items are ones most likely to exceed regular Letterpost size and weight restrictions.

Small Packet

  • No tracking
  • 6-10 business days
  • Acceptable Items:
    • Everything accepted by Letterpost
    • ​Any and everything else sold on krispykart, up to 2kg total package weight

Tracked Packet*

  • Includes tracking
  • 6-10 business days
  • Acceptable Items:
    • Everything accepted by Small Packet, up to 2kg total package weight​

Xpresspost**

  • Includes tracking
  • 4-7 business days
  • Acceptable Items:
    • Everything accepted by Small Packet
    • For large orders up to 30kg total package weight

Parcel Air**

  • Includes limited tracking; only for events within Canada
  • 12+ business days
  • Acceptable Items:
    • Everything accepted by Small Packet
    • For large orders up to 30kg total package weight
*Tracked Packet is only available to certain countries.
**Xpresspost and Parcel Air are equivalent services offered according to country; whichever one is available to you is based on your location.
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Returns & Refunds

All sales are final.
Refunds, returns, and exchanges may only be accepted on a case-by-case basis. It's highly recommended to take photos or videos of your package before, during, and after opening in order to support your claim.

Items damaged or lost through shipping do not qualify, as handling and circumstances through transit are the sole responsibility of the handling courier.

What qualifies for a refund, return or exchange?
  • Defective items/item(s) with damages that clearly did not result from shipping and handling (e.g. rusted metal on a keychain)
  • Customer received the wrong item(s)
  • Item missing from order
  • Package returned to sender

Refunds issued may exclude any potential fees subtracted by the payment provider.

In the case of returns and exchanges, the customer is still required to be responsible for all shipping expenses*, but have a few available options according to circumstance:
  • Replacement*: Keep what you received, get one (1) free replacement of the damaged goods.
  • Exchange: Send back what you received, get one (1) free replacement of the incorrect goods.
  • Refund: Keep what you received, get a refund for the relevant item(s).
In the case of missing items, the customer can choose between either an item refund and cancellation, or have them resent, free of charge.
In the case of packages returned to sender, the customer can choose between a refund (sans shipping) and cancellation, or paying to have the package resent.

*Replacements for small paper items, such as stickers, postcards, and small prints, can be sent untracked free of charge.​
In all conditions, replacements can only be sent if the item is still in stock. 

If you believe you require assistance with any of the above, please Contact Us within 14 days after receiving your purchase.
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Got more questions? Visit the FAQ.