Shipping Information

Due to COVID-19, Canada Post has suspended delivery guarantees, and many regular services are experiencing delays and restrictions. For more information, please visit Canada Post Service Alerts and COVID-19 Updates.
As a result, full delivery is currently only available to locations with available tracking options.
While Small Packet (Air) has historically been reliable, it's highly recommended to get tracking when possible.
Certain products require certain shipping methods.
Be sure to carefully read the info below to pick the correct option.
​If you picked an insufficient shipping class, you will be contacted in order to invoice you with the missing amount. If a response isn't received within a month, your order will get cancelled & refunded.
Depending on your country's requirements, your order may incur customs/VAT at the discretion of your national customs agency. It is solely the customer's responsibility to pay this fee.
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Canada

Free tracked shipping for Canadian orders over CA$80!

Letterpost

  • No tracking
  • 2-4 business days
  • Acceptable Items:
    • Stickers/sticker sheets
    • Postcards
    • Art prints smaller than 6-inches x 9-inches
    • Washi samplers (light)

Oversize Letterpost

  • No tracking
  • 2-4 business days
  • Acceptable Items:
    • Everything accepted by Letterpost
    • All keychain types
    • All pin types
    • All standee types
    • Small accessories (e.g. scrunchies)
    • Washi tape less than 2cm wide
    • Unwound washi tape wider than 2cm
    • Washi samplers (heavy)
    • Art prints up to 12-inches on the longest side
    • Stickerbooks, softcover notebooks
      • ​Please note that PU sketchbooks do NOT fit in Oversize Lettermail and must be sent via Parcel.
    • Books & Zines
    • Lanyards
    • Socks (up to 6 pairs)
    • Singular T-shirts, tote bags, or toques (beanies)*

*An oversize envelope can only fit a single one for any of these items.
For example, an order containing a shirt can't also contain a tote bag because it will be too thick for Oversize Lettermail. Orders containing multiples or mixes of these items must choose Regular Parcel.

Regular Parcel

  • Includes tracking
  • 2-13 business days
  • Acceptable Items:
    • ​Everything accepted by Oversize Letterpost
    • Any and everything else sold on krispykart
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USA

Free tracked shipping for US orders over CA$120!

Letterpost

  • No tracking
  • 4-6 business days
  • Acceptable Items:
    • Stickers/sticker sheets
    • Postcards
    • Washi samplers*
    • Washi tape less than 2cm wide*
    • Art prints up to 12-inches on the longest side*
    • Unwound washi tape wider than 2cm*
    • Paperback books & zines*​

*Letterpost orders over 50g, 5mm thick, or 6-inches x 9-inches are automatically switched to Oversize Letterpost.
​This is the same service, but for larger paper items. Starred items are ones most likely to exceed regular Letterpost size and weight restrictions.

Small Packet

  • No tracking
  • 5-8 business days
  • Acceptable Items:
    • Everything accepted by Letterpost
    • ​Any and everything else sold on krispykart, up to 2kg total package weight

Tracked Packet

  • Includes tracking
  • 4-7 business days
  • Acceptable Items:
    • Everything accepted by Small Packet, up to 2kg total package weight​

Expedited Parcel

  • Includes tracking
  • 4-7 business days
  • Acceptable Items:
    • Everything accepted by Tracked Packet
    • For large orders up to 30kg total package weight
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International (Non-US)

Please note that there are severe delays to international mail due to COVID-19.
While we are slowly adding countries as Canada Post resumes service, please be prepared to wait upwards of 3 months for your package.  It is highly recommended to choose a tracked option for all non-paper orders.
​​
At current, PAPER ONLY (Letterpost) orders will be accepted to all​ available destinations*
Regular orders containing both paper & non-paper items are only accepted to select locations*
*For UK direct orders, only group orders valued £135+ will be accepted due to VAT. See FAQ for more info

Letterpost

  • No tracking
  • 4-7 business days
  • Acceptable Items:
    • Stickers/sticker sheets
    • Postcards
    • Washi samplers*
    • Washi tape less than 2cm wide*
    • Art prints up to 12-inches on the longest side*
    • Unwound washi tape wider than 2cm*
    • Paperback books & zines*​

*Letterpost orders over 50g, 5mm thick, or 6-inches x 9-inches are automatically switched to Oversize Letterpost.
This is the same service, but for larger paper items. Starred items are ones most likely to exceed regular Letterpost size and weight restrictions.

Small Packet

  • No tracking
  • 6-10 business days
  • Acceptable Items:
    • Everything accepted by Letterpost
    • ​Any and everything else sold on krispykart, up to 2kg total package weight

Tracked Packet*

  • Includes tracking
  • 6-10 business days
  • Acceptable Items:
    • Everything accepted by Small Packet, up to 2kg total package weight​

Xpresspost**

  • Includes tracking
  • 4-7 business days
  • Acceptable Items:
    • Everything accepted by Small Packet
    • For large orders up to 30kg total package weight

Parcel Air**

  • Includes limited tracking; only for events within Canada
  • 12+ business days
  • Acceptable Items:
    • Everything accepted by Small Packet
    • For large orders up to 30kg total package weight
*Tracked Packet is only available to certain countries.
**Xpresspost and Parcel Air are equivalent services offered according to country; whichever one is available to you is based on your location.
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Returns & Refunds

All sales are final.
Refunds, returns, and exchanges may only be accepted on a case-by-case basis. It's highly recommended to take photos or videos of your package before, during, and after opening in order to support your claim.

Items damaged or lost through shipping do not qualify, as handling and circumstances through transit are the sole responsibility of Canada Post and your local shipping carrier.

What qualifies for a refund, return or exchange?
  • Defective items/item(s) with damages that clearly did not result from shipping and handling (e.g. rusted metal on a keychain)
  • Customer received the wrong item(s)
  • Item missing from order
  • Package returned to sender

Refunds issued may exclude any potential fees subtracted by the payment provider.

In the case of returns and exchanges, the customer is still required to be responsible for all shipping expenses*, but have a few available options according to circumstance:
  • Replacement*: Keep what you received, get one (1) free replacement of the damaged goods.
  • Exchange: Send back what you received, get one (1) free replacement of the incorrect goods.
  • Refund: Keep what you received, get a refund for the relevant item(s).
In the case of missing items, the customer can choose between either an item refund and cancellation, or have them resent, free of charge.
In the case of packages returned to sender, the customer can choose between a refund (sans shipping) and cancellation, or paying to have the package resent.

*Replacements for small paper items, such as stickers, postcards, and small prints, can be sent free of charge.​
In all conditions, replacements can only be sent if the item is still in stock. 

If you believe you require assistance with any of the above, please Contact Us within 14 days after receiving your purchase.
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Got more questions? Visit the FAQ.