Shipping Information
Certain products require certain shipping methods, and different methods offer different services.
Be sure to carefully check the tables below to ensure you pick the correct option. If you picked an insufficient shipping class, you will be contacted in order to invoice you with the missing amount.
Be sure to carefully check the tables below to ensure you pick the correct option. If you picked an insufficient shipping class, you will be contacted in order to invoice you with the missing amount.
For example...
If your entire order consists of only small paper products such as stickers and postcards, you can choose the "Letterpost" option, up to a package weight of 50 grams.
However, if you ordered both charms and stickers, you must choose at least Oversize Letterpost if you're Canadian, or at least Small Packet for US/International, due to size and export restrictions.
If your entire order consists of only small paper products such as stickers and postcards, you can choose the "Letterpost" option, up to a package weight of 50 grams.
However, if you ordered both charms and stickers, you must choose at least Oversize Letterpost if you're Canadian, or at least Small Packet for US/International, due to size and export restrictions.
Depending on your country's requirements, your order may incur customs duties/taxes, the amount of which is at the discretion of your national customs agency. It is solely the customer's responsibility to pay this fee.
Holiday Shipping Advisory
Please be warned that any purchases made as holiday gifts cannot be guaranteed to be delivered on time. If on-time delivery is important to you, please follow the recommended cut-off dates as listed here on the Canada Post website. Remember, this is NOT the time you need to place your order, but the date your order has to be received by the post office. Keep an eye on the shop's upcoming ship date under the FAQ, and be sure to order accordingly.
Due to COVID-19, Canada Post has suspended delivery guarantees, and many regular services are experiencing delays. Delivery restrictions have also been put in place for certain locations. For more information, please visit Canada Post Service Alerts and COVID-19 Updates.
As a result, full delivery is currently only available to locations with available tracking options.
While Small Packet (Air) has historically been reliable, it's highly recommended to get tracking when possible.
As a result, full delivery is currently only available to locations with available tracking options.
While Small Packet (Air) has historically been reliable, it's highly recommended to get tracking when possible.
Canada
Free shipping for Canadian orders over CA$70!
Shipping Class |
Delivery Standard |
Tracking |
Qualifying Products |
Letterpost |
2-4 business days |
No |
ONLY small, flat paper products: Washi samplers Stickers, postcards, & prints 6"x9" or smaller |
Oversize Letterpost |
2-4 business days |
No |
All charms, pins, 1.5 cm washi Washi samplers (heavy) Unwound washi tape Lanyards Socks Single T-shirt, Tote, or Toque* Medium & Large prints Books & Zines |
Regular Parcel |
2 - 13 business days |
Yes |
Anything & everything else! (e.g. Manjuu, 2.5 cm washi, etc.) |
*As these are larger sized items, an oversize envelope can only fit 1 per type. For example, if you were to order a shirt, you cannot use Oversize Letterpost if you also order a tote or toque, as they won't fit together in the envelope.
USA
Free Shipping for US orders over CA$100!
Shipping Class |
Delivery Standard |
Tracking |
Qualifying Products |
Letterpost |
4-6 business days |
No |
ONLY paper products: e.g. Washi samplers, Stickers, postcards, prints, and zines |
Small Packet |
5-8 business days |
No |
Anything & everything else up to 2 kg! |
Tracked Packet |
4-7 business days |
Yes |
Anything & everything else up to 2 kg! |
Expedited Parcel |
4-7 business days |
Yes |
Anything & everything else! For larger orders, up to 30 kg. |
International (Non-US)
Please note that there are severe delays with international mail due to COVID-19.
While we are slowly adding countries as Canada Post resumes service, please be prepared to wait upwards of 3 months for your package. It is highly recommended to choose the tracked option for all non-paper orders.
While we are slowly adding countries as Canada Post resumes service, please be prepared to wait upwards of 3 months for your package. It is highly recommended to choose the tracked option for all non-paper orders.
At current, PAPER ONLY (Letterpost) orders will be accepted to all available destinations*
Regular orders containing both paper & non-paper items are only accepted to select locations*
*For UK orders, only group orders valued £135+ will be accepted due to VAT. See FAQ for more info
Regular orders containing both paper & non-paper items are only accepted to select locations*
*For UK orders, only group orders valued £135+ will be accepted due to VAT. See FAQ for more info
Shipping Class |
Delivery Standard |
Tracking |
Qualifying Products |
Letterpost |
4-7 business days |
No |
ONLY paper products: e.g. Washi samplers, Stickers, postcards, prints, and zines |
Small Packet |
6-10 business days |
No |
Anything & everything else up to 2 kg! |
Tracked Packet* |
6-10 business days |
Yes |
Anything & everything else up to 2 kg! |
Xpresspost** |
4-7 business days |
Yes |
Anything & everything else! For larger orders, up to 30 kg. |
Parcel Air** |
12+ business days |
Limited; only for events within Canada |
Anything & everything else! For larger orders, up to 30 kg. |
*Only available to certain countries.
**Xpresspost and Parcel Air are equivalent services exclusive to certain countries; whichever one is available to you is based on your location.
**Xpresspost and Parcel Air are equivalent services exclusive to certain countries; whichever one is available to you is based on your location.
Returns & Refunds
All sales are final. Refunds, returns, and exchanges may only be accepted on a case-by-case basis.
Items damaged or lost through shipping do not qualify, as handling and circumstances through transit are the sole responsibility of Canada Post and your local shipping carrier.
What qualifies for a refund, return or exchange?
Refunds issued will exclude any fees subtracted by the payment provider.
In the case of returns and exchanges, the customer is still required to be responsible for all shipping expenses*, but can choose one of three options:
In all conditions, replacements can only be sent if the item is still in stock.
If you believe you require assistance with any of the above, please Contact Us within 14 days after receiving your purchase.
Items damaged or lost through shipping do not qualify, as handling and circumstances through transit are the sole responsibility of Canada Post and your local shipping carrier.
What qualifies for a refund, return or exchange?
- Item(s) with damages that clearly did not result from shipping and handling (e.g. rusted metal on a keychain)
- Customer received the wrong order
- Item missing from order
Refunds issued will exclude any fees subtracted by the payment provider.
In the case of returns and exchanges, the customer is still required to be responsible for all shipping expenses*, but can choose one of three options:
- Replacement*: Keep what you received, get one (1) free replacement of the damaged goods.
- Return: Send back what you received, get a refund.
- Exchange: Send back what you received, get one (1) free replacement* of the damaged goods
In all conditions, replacements can only be sent if the item is still in stock.
If you believe you require assistance with any of the above, please Contact Us within 14 days after receiving your purchase.
